Returning faulty items

In the event your new purchase develops a fault within the first 30 days of purchase, simply drop us an email to in the first instance check the issue is a fault, once approved by the Dizzyfish team send it back complete with all original packaging and accessories, and you will be offered the choice of either an exchange, refund or a credit note. 

If any purchase, which included promotional or free gifts or product, is refunded for any reason or exchanged, the free of charge product, must be returned at the time of the exchange or the credit. No refunds can be accepted without all products in original order being returned

For items over 30 days old, we will happily help with a repair. We have a network of engineers nationwide who are available plus we have fantastic relationships with manufacturers to either arrange a repair or communicate potential of replacement.

You can contact the service team at di***********@*******sh.net

i. Your statutory rights
Under The Consumer Rights Act 2015, if any goods delivered to you are faulty or unfit for purpose, provided you notify us within the first 30 days of purchase, you can ask us to send you a full refund or, if you prefer, exchange or replace your product.

If this 30-day period has passed, we will still repair the goods free of charge or, if you prefer, replace them provided that you report the fault within the warranty period. If we are unable to repair or replace the item(s) we will provide you with a full refund instead. After 12 months, your statutory rights as a consumer will continue to apply. Further guidance on your rights in relation to faulty products is provided on the Which? Consumer Rights website here. Please note that as regards faulty goods reported after 6 months you must be able to show that the fault was present when delivered to you.

ii. Our guarantee
All items including ex-display stock and ex-repair goods (but excluding wearable parts) are guaranteed by us for a full 12 months. Obviously we can’t be expected to guarantee against any misuse including spillages or physical external damage, commercial use, wear and tear, erosion of parts, loss of data stored on any form of writeable/ rewriteable media/ hard drive devices, dead pixels of an amount not covered by the manufacturer’s specifications or where you have not allowed repairs of goods to be carried out by us or our authorised agents. Please note that if repairs are done other than by ourselves or authorised agents, our guarantee shall not apply. The 12-month guarantee period will not affect your statutory rights as a consumer

iii. Our Returns procedure for faulty goods
All faulty goods to be returned to us must be accompanied by a receipt or proof of purchase or if you do not have this, you must provide us with your order number or any relevant information you have to help us track your order details.

This does not affect your statutory rights.

We at Dizztribution know how important it is for you to create the best image for your client and we know we owe you a debt of gratitude for choosing ourselves, We will do everything in our power to facilitate a correct resolution regarding faulty items.